F A Q

What type of service do you provide?
We offer 24/7 Airport and Private Transfers and Chauffeur Service. Just give us your address pickup
and destination point and we will get you there. We have many different types of vehicles
and they are all provided with polite and helpful Licensed Drivers.

Will the vehicle be able to carry all of our luggage?
For SAFETY reason, It is your responsibility to ensure that you order a suitable vehicle for your requirements. We also can provide luggage-Trailer up to 10 large sutcases. For example Sedan car allowed 4passengers, 2 standart sutcases, 3 hand bags. You can have 3 smaller suitcases (less than 20kg and no plastic) (standard is up to 23kg). If your luggage is bigger than that, you have to upgrade to MPV Vehicle. Please email us about your requirements. Luggage trailer can be attached in to MPV 7 seats, Minibus 13 seats and Bus up to 21 seats. The driver will not allow you to feet any luggage inside the car on the seats. If on the pickup place you will have more luggage than you informed us when you book a car, and cannot be feeted into the car, the driver will refuse to feet all your luggage and eventually cancel the pickup, and -  No refund will be given.

What type of car we offer/provide?
1) Sedan / SUV Vehicle is prepared to the amount of passenger/s and luggage,
                                          
                                   New latest - Mitsubishi Outlander, Toyota 4x4, Nissan 4x4,
                                                         Tesla 3, Toyota Camry, or similar.

2) Lux-Business-Sedan include: Mercedes Benz S and E class, BMW 7 and 5 series, Audi 8
                                                        Hyundai GENESIS, Chrysler 300C, Holden Caprice or similar.

3) MPV 7 Seater include:              Mercedes Benz V class, Toyota Alphard or similar.

4) Minibus 13 Seats include:        Mercedes Benz Sprinter, Toyota Hiace Commuter or similar.

5) Bus 21 Seats include:              Toyota Coaster, Mitsubishi FUSO, Mercedes Sprinter or similar.

How easy is it to book a car with you ?
Very simple online booking system on our website. - Enter your pickup and drop off location, - tell us your desired pickup time, -select the type of vehicle and when you Get a Price and wish to continue with your booking you have to provide full details of your booking follow the questions and process with payment. After you submit your booking you will receive automaticly booking confirmation from us and payment confirmation from PayPal.
We can provide tax invoice on request to your email. Online booking you can do from your PC, Laptop,
Mobile phone with internet, iPhone, iPad, Android and Tablet. Online booking recommended to be made not less than 24 hours before pickup time. If the booking is with short notice or less than 24 hrs before pickup time please contact us to check avalibility.


Are your prices fully inclusive ?
The prices shown on our website are fully inclusive for the journey specified. There is not additional charges when processing booking with payment on our website. 


What type of payment and when do I pay ?
Full payment will be charged at the time of booking. Online booking from our website have to be made with the payment by Debit or Credit card or PayPal if you have PayPal account. You don't need to have PayPal account to make a direct payment by credit or debit card. Booking over the phone have to be confirmed with credit/debit card details. 

I am frequent customer. 
Is every time I need to write full credit card information for payment?
No, you don't have to fill your credit card details every time. You can open account with PayPal, registred your email address and connect your bank account with PayPal account, and process of payment will be faster and safe without entering your credit card details.


Can I book a Car from any area in Perth ?
Yes, You can make booking from all Perth Metropolitan areas, Joondalup, Rockingham, Mandurah, Margaret River,
Bunbury, ALBANY, Bridgetown, Australind, Boddington, Bouvard, Busselton, CHIDLOW, YORK, Dalyellup,
DOWERIN, Dunsborough & Eagle Bay, Dwellingup, EATON, KALGOORLIE, PINJARRA, Woottating,
Wundowie, GERALDTON & Wanthella and all surrounding neighborhoods. We have drivers near you.

In price for the journey are include waiting time and car park payment ?
Yes' If is pickup from any airport there is no additional payment for the car park.
Waiting time is free up to one hour after lending. If we not hear from you up to one hour after landing
then we waiting further 15 min and then we will pull the driver away and the passenger will be responsible
for the full cost. If something happen that you spend more time inside the airport and you call us 2-3 hours after landing, then new charges will apply if you want car from us.

Is FOOD & DRINK allowed in the car ?
Unfortunately, No FOOD or SWEET DRINK or any kind (including alcohol) is allowed for use in the car.
We only allow mineral water which is supplied to you inside alongside each door in the car. The dry food can be allowed for long distance travel with driver permission.  As well as this, NO SMOKING is allowed in the car. 

What is your cancellation policy?
Bookings cancelled with more than 24 hours notice will usually be refunded in full unless specific deposit arrangements have been made. If you don't notify a cancellation at least 6 hours prior to your booking there will be no refund.

All cars showing on your website are available for passengers?
The images displaying vehicles on our website are used for business marketing purposes,
only some of the cars are available.